Shreshth Advisory & Regional Healthcare Network

The client network handles 800+ inbound consultation, admission, and patient inquiries every day arriving from Facebook Lead Ads, website widgets, and direct WhatsApp messaging. Human advisory desks suffered severe operational bottlenecks: • Average initial response latency exceeded 4.2 hours during peak working days. • Over 38% of high-intent inquiries arriving after 7:00 PM and on weekends went unanswered until the next business day, resulting in high drop-off rates. • Counselors spent 65% of their workday manually collecting identification cards, marksheet scans, and answering repetitive FAQs rather than conducting high-value advisory consultations. • No central CRM synchronization existed, leading to lost prospect records and manual copy-pasting across spreadsheets.

AH&V Software architected and deployed an enterprise-grade asynchronous automation engine directly on Meta's official WhatsApp Cloud API v21.0 infrastructure: 1. Asynchronous Webhook Architecture: Engineered a high-throughput webhook listener in Laravel 11 with Redis Horizon job queues capable of processing 1,200 incoming messages per minute with sub-second acknowledgment. 2. Natural Language Intent Classifier: Integrated lightweight GPT-4o-mini & Claude Haiku models to understand messy bilingual Hindi/English customer queries, classify inquiry intent, and provide conversational answers from a verified vector knowledge base. 3. Automated Document OCR Extraction: Integrated an intelligent computer vision OCR pipeline that scans uploaded Aadhaar cards, report cards, and medical prescriptions, validates document clarity, extracts names and registration IDs, and attaches them to the customer profile. 4. Automated Calendar Booking & Slot Locking: Connects directly with Google Calendar and local clinic OPD rosters, presenting interactive WhatsApp list messages so prospects can choose an available slot and receive an instant calendar invite. 5. Counselor Handoff & CRM Sync: When complex edge cases arise, the AI bot seamlessly hands off the chat to an available human agent in the AH&V Team Shared Inbox with a 2-line conversational summary.