Desire Management System (DMS)
Government & Enterprise Public Service Desk: Token Displays, SLA Escalation & Counter Routing
Free Historical Data Migration
Engineered Modules & Capabilities
Every module is modular and customizable to your unique operational workflow.
Self-Service Touchscreen Token Kiosk
Citizens tap their required government or institutional service on an intuitive touchscreen kiosk to print barcode queue tokens with estimated wait times.
Digital TV Token Display & Audio Announcement
Runs on standard smart TVs in waiting halls. Shows live token calls, active counter numbers, and delivers automated bilingual voice announcements.
Officer Counter Workstation Portal
Simple 1-click counter console: "Call Next", "Recall", "Put on Hold", or "Transfer to Specialist Counter" with live service stopwatch timers.
Automated SLA Escalation & Alert Engine
Every citizen service category has an assigned SLA (e.g. 15 minutes). If a counter exceeds threshold, supervisors receive real-time alerts.
Digital Feedback & Citizen CSAT Tablets
Citizens tap 1 to 5 stars on counter-mounted tablets after service completion, providing verifiable public satisfaction data.
Executive Performance & Heatmap Dashboard
Shows district collectors and senior executives average waiting times, counter productivity scores, peak crowding hours, and pending backlogs.
Enterprise Infrastructure & Tech Stack
Built on modern open architectures with zero bloated third-party dependencies, guaranteeing speed, data privacy, and sub-second execution.
Flexible Ownership Plans
Choose between managed cloud convenience or one-time outright license ownership.
Monthly Managed Cloud
Ideal for growing institutions wanting worry-free server maintenance, automatic upgrades, and daily backups.
Full On-Premise License
Deploy on your private servers with complete database ownership and zero recurring vendor lock-in.
Frequently Asked Questions
Can DMS function completely on a local office LAN without internet access?
Yes. We support localized on-premise mini-PC deployment where the token kiosk, officer desks, and TV displays communicate over local Wi-Fi/Ethernet with zero dependence on external internet.
How does the TV display announce token numbers in Hindi or local languages?
The system contains a built-in bilingual audio synthesizer that speaks announcements clearly (e.g. "टोकन नंबर A-42, काउंटर नंबर 3 पर आएं") through the TV speakers or external PA systems.
Can we give priority tokens to senior citizens, women, or emergency cases?
Yes. You can configure specialized VIP/Priority token prefixes that dynamically leapfrog standard queues and route directly to designated accessible counters.
Does the system integrate with biometric fingerprint scanners for citizen identity proof?
Yes. We support ZKTeco and Mantra biometric devices for verifying citizen identity before issuing high-security certificates or legal entitlements.
See Desire Management System (DMS) in Action Today
Book a 20-minute Google Meet walkthrough. We will demonstrate live features, workflows, and answer your technical questions.